The end of the EU Online Dispute Resolution (ODR) platform is approaching! On 20 July 2025, the platform will be permanently discontinued. This has direct implications for your website and your legal texts. Patrick Jörg Kaatz from our IP, IT & Competition Law team has compiled the most important to-dos for you:
What you need to do now:
- Until 19 July 2025: Keep the ODR notice with the link and declaration of participation on your website to avoid warnings. However, ensure that no complaint submissions via the platform are possible anymore.
- From 20 July 2025: Completely remove the ODR notice from your website, terms and conditions, legal notice, and offer emails. Otherwise, you may risk allegations of providing misleading information.
Cease-and-desist declarations: If you have already issued a cease-and-desist declaration due to ODR notice violations, you can and should review and, if necessary, terminate it.
What remains?
The obligation to provide information about alternative dispute resolution procedures under Section 36 of the German Consumer Dispute Resolution Act (VSBG) remains in effect. You must continue to state on your website and in your terms and conditions whether you are willing to participate in alternative dispute resolution and, if so, refer to the competent consumer arbitration board.
Do you have any questions? Our law firm supports SMEs in ensuring their websites remain legally compliant and up to date. Feel free to contact us if you have questions on this topic!
The author and your usual contacts will be happy to answer any questions you may have!
Patrick J. Kaatz
kaatz@tigges.legal
+49 211 8687 165
You are looking for competent advice or have questions about our law firm?
Please call us +49 211 8687-0
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